Membership Policies

You can find our membership offerings in our store under “Memberships.” All memberships are subject to Next Level Soccer standard membership policies and your applicable membership agreement(s). You may purchase a membership on our mobile app or website. Once your initial membership payment is processed, and effective as of that date (the “Membership Start Date”), your membership shall immediately begin. Your membership automatically renews on a monthly basis. We will automatically bill the membership fees to your stored payment method until your membership is canceled or terminated.

You will be charged the rate stated at the time of purchase at the beginning of each billing period of your membership via the payment method that you have provided. You are solely responsible for ensuring that your billing and payment information is correct to prevent your membership from being canceled. If your payment method cannot be charged for any reason (such as expiration or insufficient funds), and you have not canceled your membership, you remain responsible for any uncollected amounts, and we will attempt to charge the payment method as you may update your payment method information. In addition, we reserve the right to cancel your Membership if your payment method cannot be successfully charged.

Membership Cancellation:

Our training memberships are offered on an ongoing basis with a monthly subscription. Users may cancel memberships at any time by emailing info@nextlevelsoccer.com. Your membership will continue until the end of the existing subscription period and will terminate at the completion of that period. You will not be charged again after a cancellation. You must give 7 days' notice of cancellation, via the email listed above, to Next Level Soccer. Memberships cannot be canceled retrospectively. There will be no refunds or extensions for unused credits once your membership is terminated.

Please note: If you have future sessions booked after the termination date of your membership, you are responsible for canceling them. If they are not canceled, you will be charged the drop-in price for the session.

Membership Freezes:

Members can freeze their membership twice per calendar year, with a maximum freeze period of three months. Members may not freeze more than 3 months in a 12 month period. Memberships cannot be frozen retrospectively. Freezes must be a minimum of one month and will align with your billing cycle. For example, if you request a freeze mid-month, your freeze will begin at the time of your next billing (you will not be billed). Freezing of memberships can only be processed when a resume date is provided - there are no indefinite freezes. While your membership is frozen you cannot access your session credits. You may end your freeze early or pay for a drop-in session if you would like to train at the facility during a membership freeze. To freeze your membership e-mail info@nextlevelsoccer.com, providing your requested start and end date of the freeze. You must give at least 7 days' notice before your freeze begins.

Please note: If you have sessions booked during your freeze period, you are responsible for canceling them. If they are not canceled, you will be charged the drop-in price for the session.

Membership Changes:

Members may change their membership type on a month-to-month basis. To change your membership type, e-mail info@nextlevelsoccer.com. You must give 7 days' notice of a membership change before your next billing date. Membership changes will not apply retroactively.

Membership Suspension or Termination:

Next Level Soccer reserves the right to suspend or terminate any membership, or service at any time for a failure to comply with any of our rules, regulations, procedures or policies (which may be amended as necessary), or for conduct we determine to be improper or contrary to our best interests or the best interest of our members, as determined by us at our sole discretion.

Multi-child Family Accounts:

Each child must have their OWN membership. Memberships cannot be shared between children.

Session Booking Policies:

Session Registration Window:  Sessions may be booked up to 30 days in advance. Please note your session credits will be available only after you have been billed for them. 

Session Cancellation Window: If a session is canceled at least 4 hours in advance, there will be no penalty. 

How to cancel a session: You must cancel your session by clicking “Cancel” in our mobile app or logging into your account on our website and clicking “Cancel”. We do not accept session cancellation requests via email or phone.

Late cancel/no-show penalty: If you cancel a session less than 4 hours prior to the start time or no-show, you will lose the credit or drop-in fee. Unlimited academy members will be automatically charged the drop-in fee for a late cancellation or no-show.

Session expiration: Sessions will expire 60 days from the purchase date.* If you do not use all your sessions in a month they will roll over, but only for the following month.

*canceling your membership forfeits your credits

**a frozen membership will essentially "freeze" your credits. If you have unused credits at the time of your membership freeze, they will be frozen and you will get 30 days to use them when your membership resumes.

QUESTIONS ON OUR POLICY, CONTACT US